Returns & Refunds

You have the right to return purchased items within 15 days from receiving the package or the last item in your order.

All packages include a Return Form, essential for returning your items.

If you wish to return the purchased items, you have the option to bring them to our Milano or Torbole stores.

Alternatively, you can ship them to our address:

Negrinautica SRL
Viale Longarone, 43/49
20080 Zibido San Giacomo (MI) Italia
Tel +39 02 90002661

 

Please pay attention to our instructions to ensure a proper return process.

  • The returned items must not have been used

  • Washed, or altered. Please return the items with the original labels

  • After receiving the return, Negrinautica will verify the item's condition and issue a refund based on its original selling price

  • Fill out the return form found in the package and insert it into the return package visibly

  • Please use appropriate packaging and avoid shipping products in their original packaging (shoes, gloves, etc.). Keep the original packaging intact in appropriate boxes, as damaged packaging may affect the refund eligibility due to unsellable products

  • CUSTOMIZED ITEMS CANNOT BE RETURNED

  • Special items must meet specific conditions to be returned, such as swimwear that must include the hygiene sticker, and accessories that must be returned with the original

  • packaging intact.

The refund will be made using the same payment method used for the purchase. In the case of cash on delivery payment, we will ask your IBAN number in the return form.

You will receive a confirmation of return acceptance and proof of refund from us via email once the process is completed.